Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,072 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Amesbury, Inwood, Saint Albans, Brooklyn, New York City, Burien, Seattle, Tacoma, Lima, North Wales, Shrewsbury, Dallas, Lowell, Washington, D.C. and Chicago.
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| City | Problem Type | Report Time |
|---|---|---|
 Amesbury | Phone | |
| Inwood | Internet | |
| Saint Albans | Internet | |
| Brooklyn | ||
| New York City | Internet | |
| Burien | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Steve Galan (@steve_galan) reported fromBarclay Farm, New Jersey
Scary thought time: comcast isnt gonna do **** to fix the flyers until it affects their bottom line...and that's not gonna happen anytime soon because the mascot probably brings in more revenue than the goddamn team itself
- new revolution bout to drop ⌛🗽💥 (@barefootbritt) reported
@Xfinity Yes it just is all slow and gets disconnected
- morgan emrich (@morganemrich) reported
@CenturyLinkHelp I had CenturyLink a few years ago. My service was poor. A technician came out, noted that he didn’t have the right tool, then left. With no follow up. It took me weeks to get that appointment. Switched to Xfinity after that.
- David Manning (@iamdavidmanning) reported
Never in my life have I experienced more consistent, terrible customer experiences than I have the every two years when I have to re-up my plan than I have with @comcast @Xfinity. Every. Single. Time.
- kot (@reallykot) reported
Xfinity keeps calling to “help me” avoid going over my data caps. I told them that I am just biding my time until @sonic is ready to go in my neighborhood. And this was like a surprisingly cathartic corporate interaction for me.
- 𝙲𝚑𝚛𝚒𝚜𝚝𝚒𝚗𝚎 𓃰 (@CCwiththecurls) reported
XFinity wanna fight. My ESPN still be pixelated. They’ve been out here 3x to try to fix it. 😤
- patrick (@typhonic13) reported
Typical that @Xfinity from @comcast would slow to a complete crawl, just as I'm trying to finish up some work and ship product right before our shipping service closes for the day. #Xfinity is the ******* worst!
- patricia a h kidd (@patriciaakidd1) reported
@Elfutur45697435 @comcastcares I can’t get a DM as well though had no problem some wks ago!
- Done Helping (@AHelpingHand4Me) reported
@Xfinity is a sheisty company. They made Cartoon Network part of some premium package, so having that channel is going to boost your bill at least $20 a month. They know kids are bored right now, and they know they have the market cornered because of COVID. Scumbags.
- Melissa (@mooneyes_moon) reported
@Xfinity I’ve never been treated so poorly then I was today talking to a live customer service agent. I will definitely be getting service else were and will be sharing my experience with everyone!!! #terribleservice
- mizdamaris (@mizdamaris) reported
My Comcast has been out since last night and not a single tech can correct the problem and now I have to wait until Wednesday morning with no TV!!!
- Jeanfontil (@Jeanfontil2) reported
@tomfitch @Xfinity I’m so mad right now it says someone is coming to my house tomorrow to fix it like wtf
- kristen (@crabsten) reported
hopefully the upload speed will be better tomorrow because apparently comcast is having some issues right now because other than that everything else is basically fine but sorry there won't be any stream tonight i keep apologizing but i feel bad about all of this sdfgdfg
- Kryed (@Kryed2) reported
@comcastcares Well, power went out after I got your response so it's a little difficult to troubleshoot the issue now. Waiting for power to be restored since 5pm central.
- Jeanfontil (@Jeanfontil2) reported
@loveemycupcakes @Xfinity I got a question it says someone is coming to my house tomorrow should I cancel it
- shalyssa 🪴 (@alyssageorgeann) reported
I swear to the good lord above, if Comcast doesn’t fix this outage by the AM, I will lose my ****.
- Aladdin (@ali_aboujamous) reported
@Xfinity @CBS Can y’all please fix the cable connection
- JDennison (@JDennison24) reported
@comcast appears to have a problem in Northern NJ with the audio for channel 188. The audio is far lower than normal. What are the chances they'll fix it???🤔
- Pablo (@pgarciacamou) reported
@joelatwar @Xfinity Of course this is planned. They didn’t want to interrupt your midnight streaming and online gaming 👀
- milk (@mooniee_) reported
Having Netflix, Hulu, Xfinity, Disney+, & HBO max and still can’t find **** to watch
- KD (@kdiller6) reported
@TDunneSports Nope. I'm still one of those losers paying for cable because I like not watching sports on a delay. Just watching Food Network on the regular ol' Xfinity package.
- 2nd Gen Master (@2ndGenMaster) reported
@Xfinity customer service is so bad. Just ends the chat without helping with problem one bit.
- 🤫Supernatural fangirl 🤬 (@SquirrelMoose59) reported
@comcastcares No, that's comcast code for we're going to ignore the existing issues with that channel. Contact Escap and deal with it through them
- Tatyana Chavis (@nakeria12) reported
Im going stream Wednesday guys I ordered a Ethernet cable coming Wednesday so I hope that’s the answer Comcast dog water **** smh lol
- Demic (LF a Trio) (@DemicLive) reported
pay for 1gb speeds, get this**** you @comcast
- トトロヒーロ (岐阜) 🏳️🌈 (@Totoro_Hero) reported
@Billsfan1991DMP Plus, Comcast are a bunch of ********* with their streaming. Stupid ******* "in-home wifi" nonsense basically gives me 10-15 channels.If I wanted to watch football (legally), I can only watch stuff on NBC and ESPN, really.
- realDabhs (@DabhsReal) reported
Like if you hate Apple Customer Service lately.@Apple @tim_cook @AppleSupport Apple is becoming Comcast of Customer Service.
- The Quinntessential (@Quinntessence_) reported
@CoachLRJ @Pacman453323 I have XFinity Mobile. I believe it is Verizon's network, cause you can use all Verizon stores as hotspots for WiFi. I've never had a dropped call or any issue anywhere. I don't really use data cause I am always by a network. I pay $15/month plus taxes and such. Under $20 tot
- Amy Perry (@ProfesoraPerry) reported
@BlackKnight10k Customer service help from Comcast
- Zemp (@Zemp73657669) reported
Comcast sucks
